CDE: the donor experience project
CDE project 21: working with suppliers as partners
by The Commission on the Donor Experience
This project will aim to show fundraisers how to be an effective client and so to get the most for their donors from their prudent and well-managed investment in supplier services.
Read moreCDE project 6 section 1a: summary
by The Commission on the Donor Experience
Fundraising is inevitably emotional and emotion is hugely powerful, so must be used responsibly and wisely.
Read moreCDE project 15 summary: the role of trustee boards and senior managers
by The Commission on the Donor Experience
Fundraising’s evolving future will inevitably have profound implications for volunteer boards and senior management teams. This project will help them to understand the changes in their roles and to prepare for, contribute to and respond to fundraising’s new agenda.
Read moreCDE project 15 appendix 1 & 2
by The Commission on the Donor Experience
CDE project 15 appendix 1 and 2: the role of trustee boards and senior managers
Read moreCDE project 15 appendix 3
by The Commission on the Donor Experience
A series of conversations with trustees, CEOs, fundraisers and others close to the sector about governance.
Read moreCDE project 15 appendix 4
by The Commission on the Donor Experience
Literature Review by Angela Routley
Read moreMeet Nana Murphy: lessons in donor care from Merchants Quay Ireland
by SOFII
This inspirational case study celebrates the incredible work of Merchants Quay Ireland’s fantastic fundraising team. They transformed the fortunes of this small charity, multiplied its revenue more than tenfold, and provided essential assistance to people experiencing homelessness.
Read moreCDE project 3 summary: satisfaction and commitment
by The Commission on the Donor Experience
This project will create a practical guide to measuring other main indices of success than money or RFV and will show where relevant research and examples of best practice can be found.
CDE project 3 section 1: actions and approach
by The Commission on the Donor Experience
This section may be called Measurement, but it’s actually about culture, strategy and people.
Read moreCDE project 3 section 2: putting the principles and actions into practice - step 1 and 2
by The Commission on the Donor Experience
Step 1: Make a commitment to growing donor satisfaction and loyalty
Read moreCDE project 3 section 2: putting the principles and actions into practice - step 3
by The Commission on the Donor Experience
Step 3: Decide on what you will measure
Read moreCDE project 3 section 2: putting the principles and actions into practice - step 4 and 5
by The Commission on the Donor Experience
Step 4: Report what you find and Step 5: Change something
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