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4 pages tagged with Service culture:

  • CDE project 16 section 2: case examples, tips and links by The Commission on the Donor Experience This section provides top tips from fundraisers, some case examples, links to helpful blogs and other useful sources of information that help to illustrate each of the actions recommended in the summary.  
  • CDE project 16 section 3: appendix by The Commission on the Donor Experience This appendix concludes CDE project 16: creating a distinctive service culture by outlining a standard for excellent supporter service.
  • CDE project 16 summary: creating a distinctive service culture by The Commission on the Donor Experience This project will define the components of optimum levels and standards of donor service to ensure consistent quality experiences with the aim of defining a distinctive service standard to which all charities can aspire.
  • CDE project 23: part 4 - project 12 - 17 by The Commission on the Donor Experience 12. Inspirational creativity 13. Giving choices and managing preferences 14. Getting the right people as fundraisers 15. The role of trustee boards and senior management 16. A distinctive service culture 17. Leadership