About the author

Andy is the former Head of Standards and QC for HOME Fundraising with over a decade’s experience in telephone, street and door-to-door fundraising. A passionate fundraiser since his first professional fundraising call way back in 2006, Andy has since: managed a 150 staff call centre; ran a 2-Step Street team across London; and at HOME supported thousands of D2D fundraisers. Over the years Andy has enjoyed leadership roles in innovative campaign management, training and fundraiser development and delivering high quality fundraising campaigns. Day to day Andy oversaw HOME’s welcome calling programme, site management team, QC department and was HOME’s liaison to the Fundraising Regulator and the Institute of Fundraising. Andy believes in excellent fundraising standards, a strong cultural ethos and the power of a human connection made through F2F conversations. In a spare moment, it’s crosswords, quizzes, footie and trying to keep tabs on his kids!