Ralph Welch

Supporter care – it’s the best investment you can make in fundraising

by Ralph Welch

Ralph Welch didn’t expect his chance encounter with a Women’s Super League customer service team to make him think much about fundraising. But an unexpected response after a recent purchase made him reflect on charities and supporter care. Read on to find out more and learn a few top tips.

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About the author

Ralph Welch (he/him) has been leading fundraising and communications teams for over 20 years at ChildLine, NSPCC and Crisis UK. He currently works at Dogs Trust and talks about supporters… a lot.