CDE project 11e telephone: case study - The Bible Society

by The Commission on the Donor Experience

The Bible Society calling philosophy and what we have learnt over the last five years.

CDE project 11f: face to face

by The Commission on the Donor Experience

The following paper looks at the way the experience for face to face fundraisers, both within agencies or in-house operations, has a direct impact on the way a supporter then experiences their journey with you as a charity.

CDE project 11f face to face: section 1 - why the ‘golden goose of fundraising’, F2F, is in such trouble now

by The Commission on the Donor Experience

The approach.

CDE project 11f face to face: section 2 - agreeing the principles of your relationship

by The Commission on the Donor Experience

How to implementing a practical strategic process successfully. 

CDE project 11f face to face: section 3 - The Door Fundraising Rulebook

by The Commission on the Donor Experience

Rules and principles.

CDE project 11f face to face: section 4 - recruitment and training

by The Commission on the Donor Experience

Recruitment of your fundraisers and/ or your external specialist agency.

CDE project 11f face to face: section 5 - ongoing development

by The Commission on the Donor Experience

By investing more in staff over their initial induction period, you can keep more staff, and retain more of the supporters that they go on to recruit.

CDE project 11f face to face: section 6 - involvement devices and props

by The Commission on the Donor Experience

In 2004, Gift Fundraising took Personal Digital Assistants to the street for the first time! Gone were the paper mandate forms, (unless the server was down), and the novelty of the personal data system was unleashed upon the face to face world. 

CDE project 11f face to face: section 7 - location and integration

by The Commission on the Donor Experience

Over the last 5 years, face to face fundraising has been moving to private sites. The danger here is that the annoyance of face to face is just moving location.

CDE project 11f face to face: section 8 - public relations

by The Commission on the Donor Experience

Celebrating face to face publicly and changing the perception of what a face to face fundraiser is should be looked at in earnest. Some members of the public simply find it an annoying interruption in their day-to-day lives.

CDE project 11f face to face: section 9 - auditing and compliance

by The Commission on the Donor Experience

Auditing the agencies that fundraise on your behalf is crucial to gaining a full understanding of whether they comply with your policies, and those of our regulators.

CDE project 11f face to face: putting the principles and actions into practice

by The Commission on the Donor Experience

• Welcoming the supporter and further communication.
• Upholding Good Practices