A strange, old-fash­ioned plea for respect

The pos­tur­ing of char­i­ties and agen­cies should cease if the two par­ties are to talk to each other.

Written by
George Smith
Added
May 14, 2014
A charity in possession of a few bob must be in want of a consultant, agency, water diviner, shaman, guru, or some such external source of wisdom – and fee.

It is a truth, universally acknowledged, that a charity in possession of a few bob must be in want of a consultant, agency, water diviner, shaman, guru, or some such extra source of wisdom and fee.

It is a strange relationship that is sometimes created by this convention. Part deferential, part hesitant and suspicious, part hapless – the average charity regards its average supplier with a rich mixture of attitudes. It vests enormous aspirations in these relationships, works hard at selecting the right partners, then gets a little unruly when a few wheels come off.

I’d better declare an interest. I run an advertising agency, a rather nice and jolly one as a matter of fact and one with a few fundraising motifs on its escutcheon. But I am reporting from a wider world than the one viewed from downtown Kennington. For my IFRW [now IFC] hat seems to confer a somewhat above-it-all dignity in such matters. Clients and suppliers alike confide in me. They give me straighter gossip that I deserve. And I’m a bit restless about some of the venomous banter I hear. It smacks of the advertising jungle; and it is well worth avoiding if you have any feeling for what a charity, as opposed to a machine tools manufacturer, should be doing.

Acme Direct are an over-priced bunch of wallies where you get a new account man every time the moon waxes.

Venomous banter? Yes, really. I don’t like hearing that Thingy up at the Greater London Fund for the Stoned is a time-wasting old git who’s never at his fax after four in the afternoon. Or that Acme Direct are an over-priced bunch of wallies where you get a new account man every time the moon waxes. Even making allowances for the need to score points, we should be able to do better than this.

I’m arguing for a little more respect around here. As a man of the world, I don’t expect perpetual relationships between the suppliers and the supplied. Falling out of love is known to be as commonplace as its antecedent and none of us stay moony forever. Even so…

Falling out of love is known to be as commonplace as its antecedent and none of us stay moony forever.

It all starts with imprecision. Imprecision of motive, imprecision of language, imprecision of need. That’s the client’s fault and it’s a fault often compounded by the suppliers posturing beyond their rightful means. It is a recipe for grief.

I lean to the humblest view of the supply side. I cannot speak for the consultants, though I have increasing difficulty in explaining to people that I am not one. But I can tell you what an advertising agency does. It produces creative work and ideas better than the charity can and quicker. It buys media space and mailing lists more surely than the charity can. Sometimes it can buy print cheaper or offer database consultancy, but we are already wandering off the mainstream agenda. In others words, an agency is a simple thing. It does things that the charity cannot do quite as well. Over and out.

The trouble with received wisdom is that it blots out original thought.

About 10 years ago the client class decided that it needed something a little more elevated than such tradecraft. It needed (dread phrase!) ‘input’. This imprecise expression conferred something mystical on the relationship, a belief that you were buying not just the tradecraft but also a whole scad of received wisdom. And a generation of received wisdom was invented overnight – a demand and supply, I guess.

The trouble with received wisdom is that it blots out original thought. And the trouble with over-deference to other people’s received wisdom is that you tend to cop out of your own duty to be wise. This is why too many good people waste time arguing about the wrong things – I care less about the statistical propriety of the cell tests, more about whether the bloody mailing gets out next week. But such brawness of motive is maybe old-fashioned; it is barely input.

The mores of advertising were bound to invade the culture of fundraising.

But then I am a simple soul. I want people to argue more – about words and pictures and timings and ideas and invoices. I want them to wind each other up, to question the long words, to congratulate each other, to share the occasional nemesis as well as the even more occasional hubris. I hate the idea that people are sullenly sitting through presentation-room rituals, passive and unquestioning, ready to backbite just as soon as the ritual is over.

The mores of advertising were bound to invade the culture of fundraising. But there are signs that the host culture is being swamped. By which I do not mean that fundraising is all nice and advertising is all nasty. What I do mean is that most advertising is pretty silly and that all fundraising is pretty damned important. We would do well to dwell on the difference. 

About the author: George Smith

George Smith

The late George Smith (he/him) wrote his first fundraising ad for Oxfam in 1962. In his twenties he was appointed European coordinator for a major-league American advertising agency and, in contrast, was elected as a local councillor in an inner-London borough. He formed the Smith Bundy direct marketing agency in 1973 and served as chief executive for 20 years. During those two decades his copywriting skills were applied to many diverse commercial direct marketing clients, yet fundraising was always a specialism. In 1990 he was awarded the UK’s DMA Gold Award for work on Greenpeace.

Between 1987 and 1993 George was chief executive of the International Fund Raising Group, responsible for the celebrated Noordwijkerhout conference and a growing number of events around the world. He was also a director of Burnett Associates Limited. His monthly articles in Britain’s Direct Response magazine were published in 1987 as a collection called By George. He became chairman of the UK’s Institute of Direct Marketing (IDM) in 1997 and is an honorary fellow both of the IDM and the Chartered Institute of Fundraising.

George Smith also wrote Asking ProperlyTiny Essentials of Writing for Fundraising and Up Smith Creek.

A note from SOFII: These articles were first published in a different era. They may contain words or themes that today we find inappropriate. SOFII has preserved the copy in our archive, without editing, in order to offer a true representation of the author’s contributions at the time.

Recent Articles

The key to a successful corporate partnership – finding the ‘sweet spot’

What can you do to connect with corporate partners and ensure a long and healthy relationship? In this article, Keith Kibirango celebrates a partnership he admires, and explains why it took a bit of time (and a lot of careful collaboration) to get it just right.  

Read more

How to write for your most generous eyes and hands

Want to make sure your best givers can physically read what you write? Need to defend why you make some of the copy and design choices you do? Then don’t miss Lisa Sargent’s latest tips on making your fundraising communications accessible to older donors. 

Read more

SolarAid: Lighting the way

Richard Turner, director of fundraising at SolarAid, highlights how the charity took a strategic phased approach to raising £1 million over three years. He also includes useful top tips to help you secure funding for your next new idea.

Read more

Five key findings from Blackbaud’s 2024 ‘The Status of UK Fundraising’ report

Are you looking for views on the current state of charity fundraising in the UK? Well, look no further. Over 850 fundraisers shared their recent fundraising performance and experience with Blackbaud to help generate this useful benchmarking report. 

Read more

Procuración de fondos descolonizada que sí funciona: ¿mito o realidad?

Lizi Zipser, directora de estrategia global e información en Blue State, analiza las complejidades de descolonizar las solicitudes de fondos y explica por qué hacerlo bien no es tan simple como cambiar la fotografía.

Read more

Also in Categories