Direct mail clin­ic #4 – What goes in the box?

You prob­a­bly know what goes in a direct mar­ket­ing fundrais­ing appeal, but do you know why each piece is there? And do you know why mak­ing sim­ple changes to those pieces can have an impact on the suc­cess of your cam­paign? John Lepp has these answers and more, in his next direct mail clinic.

Written by
Carolina Herrera
Added
March 31, 2025

In this clinic, John Lepp looks into his crystal ball to see what fundraisers are putting in a typical direct mail appeal. He sees that most postal fundraising campaigns include the following items:

Envelope

Letter

Reply form

Reply envelope

Insert (depending on where you live in the world…)

But what is the purpose and function of each piece inside your pack?

After looking inside a typical appeal, John shares some interesting insights from his experience of collating and reviewing stacks of fundraising direct mail delivered directly to his mother in law – also known as ‘Dale’s Mail’. 

Then John offers you some fundamental tips and tricks to elevate your next appeal. These are his ‘hot takes’ if you will, which include some special variations based on where you live and fundraise.

Yes, this session might seem basic, but SOFII thinks it’s the perfect place to begin if you are looking to start, or change up, your direct marketing programme. 

So go on, watch clinic #4, pick up some tips, and lay the foundation for a great appeal.

Watch AOG direct mail clinic #4 – What goes in the box?

 

John Lepp (he/him) is a fundraiser, designer and donor champion with more than 20 years of experience working with charities across Canada and around the world. As partner at Agents of Good, he helps charities tell stories that inspire donors to give, both online and offline. John is a respected and coveted international speaker who has travelled the world encouraging fundraisers be more human and vulnerable with those other amazing humans we call donors. 

His latest book, Creative Deviations offers plenty of tips for how fundraisers can infuse their storytelling, fundraising and direct response with more creativity.

About the author: Carolina Herrera

Carolina Herrera

Carolina Herrera is SOFII's project manager

Related case studies or articles

Direct mail clinics – Introduction and contents

Welcome to the Agents of Good (AOG) free direct mail clinics. These 11 useful video lessons offer you tried and tested tips that will make your direct mail appeals more engaging and effective. Please explore all the clinics and share them widely with your fundraising friends.

Read more

Direct mail clinic #1 – All about marketing

John Lepp kicks off his free clinics by explaining why direct mail is a phenomenal tool for fundraisers. He thinks it is the perfect way to start a conversation with your donor and raise more for good causes around the world.

Read more

Direct mail clinic #2 – Envelopes

In this direct mail clinic, John Lepp asks you to (please!) turn your attention to envelopes. They are one of the most misunderstood and often ignored parts of a fundraising appeal, but your envelope is key to ensuring a donor opens your pack and engages with what you have to say.

Read more

Direct mail clinic #3 – How do humans make decisions?

Why are so many fundraisers talking about decision science? In this clinic, John Lepp explains that understanding what drives donor decisions is key to improving your direct mail appeals. It is a great place to start on your decision science journey, so watch this clinic and get to know how you can apply these techniques to your next campaign.

Read more

Direct mail clinic #5 – A letter autopsy

How confident are you in your letter writing? Are you looking for some useful tips before you write your next appeal? In clinic five, John takes on fundraising letters and shares some simple, effective tricks that will help you engage with your donors and raise more money. 

Read more