CDE: the donor experience project
CDE project 3 section 3: Making it happen
by The Commission on the Donor Experience
We have seen that there are lots of things that you can measure, but you don’t have to measure them all. Just choose one!
Read moreCDE project 3 appendix 1: measurement of satisfaction and loyalty in action
by The Commission on the Donor Experience
There are several companies and a few charities who measure how their customers and supporters feel, using some of the tools we have outlined in this document or their own methodologies.
Read moreThe use and misuse of emotion section 5.6d: the creative use of emotion.
by The Commission on the Donor Experience
High performing boards look at relationships in a particular way and take responsibility for improving them.
Read moreCDE Summary of Qualitative and Quantitative Research
by The Commission on the Donor Experience
Summary of the qualitative and quantitative research findings commissioned exclusively for CDE.
Read moreCDE Thank You
by The Commission on the Donor Experience
CDE Thank you and Acknowledgements
Read moreCDE project 13 section 1 summary: giving choices and managing preference
by The Commission on the Donor Experience
This project will look at the systems that have been implemented, how they work and the results they’ve achieved, with the aim of defining an ideal approach that offers donors practical choices and real control over the shape of their relationship with individual causes.
Read moreCDE project 16 summary: creating a distinctive service culture
by The Commission on the Donor Experience
This project will define the components of optimum levels and standards of donor service to ensure consistent quality experiences with the aim of defining a distinctive service standard to which all charities can aspire.
Read moreCDE project 4 summary: thank you and welcome
by The Commission on the Donor Experience
This project will look at all aspects of the first few days of a donor’s contact with a cause, to set out the ideal way to get each relationship off to a good start and to show appreciation appropriately throughout it.
Read moreCDE project 18 summary: supporters as champions for your mission
by The Commission on the Donor Experience
This project will look at the basic fundraising model differently, to try to define how supporters in future can be used as channels and networks to spread opportunities, grow income and to provide donors and potential donors with a rich array of rewarding experiences.
Read moreCDE project 22 summary: media relations and the public face of charities
by The Commission on the Donor Experience
This project will look at how to build better relations with the media so that coverage is better informed about the totality of practice and that good fundraising, is not undermined by collateral damage from exposure of incidents of bad practice.
Read moreCDE project 19 summary: evidence of impact and effectiveness
by The Commission on the Donor Experience
This project will look at how charities can communicate their impact, what donors would like to see and how charities can show donors that their money is making a difference.
Read moreCDE project 8 summary: trusts and foundations
by The Commission on the Donor Experience
Trusts and foundations are significant donors to charity but while most operate in ways substantially different from individual donors they have distinct needs in terms of requiring an exemplary and rewarding donor experience for trusts and their staff. This project will seek to define the best ways to deliver that experience for any trust or foundation.
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