CDE: the donor experience project

CDE project 19 summary: evidence of impact and effectiveness

by The Commission on the Donor Experience

This project will look at how charities can communicate their impact, what donors would like to see and how charities can show donors that their money is making a difference.

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CDE project 22 summary: media relations and the public face of charities

by The Commission on the Donor Experience

This project will look at how to build better relations with the media so that coverage is better informed about the totality of practice and that good fundraising, is not undermined by collateral damage from exposure of incidents of bad practice.

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CDE project 18 summary: supporters as champions for your mission

by The Commission on the Donor Experience

This project will look at the basic fundraising model differently, to try to define how supporters in future can be used as channels and networks to spread opportunities, grow income and to provide donors and potential donors with a rich array of rewarding experiences.

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CDE project 4 summary: thank you and welcome

by The Commission on the Donor Experience

This project will look at all aspects of the first few days of a donor’s contact with a cause, to set out the ideal way to get each relationship off to a good start and to show appreciation appropriately throughout it.

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CDE project 16 summary: creating a distinctive service culture

by The Commission on the Donor Experience

This project will define the components of optimum levels and standards of donor service to ensure consistent quality experiences with the aim of defining a distinctive service standard to which all charities can aspire.

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CDE project 13 section 1 summary: giving choices and managing preference

by The Commission on the Donor Experience

This project will look at the systems that have been implemented, how they work and the results they’ve achieved, with the aim of defining an ideal approach that offers donors practical choices and real control over the shape of their relationship with individual causes.

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CDE Thank You

by The Commission on the Donor Experience

CDE Thank you and Acknowledgements

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CDE Summary of Qualitative and Quantitative Research

by The Commission on the Donor Experience

Summary of the qualitative and quantitative research findings commissioned exclusively for CDE.

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CDE project 11: part 2 - guidance on integration

by The Commission on the Donor Experience

Integrated fundraising is meant to be the fundraisers weapon to combat the abundance of ways we can now communicate with, and listen to, our supporters.

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CDE project 11: part 2 - tools and tips

by The Commission on the Donor Experience

Here are some tools and tips that can help you improve your everyday integration.

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CDE project 11: part 2 - case study

by The Commission on the Donor Experience

Joe Jenkins, director of supporter impact and income at The Children’s Society explains their new integrate strategy to engage with new cohorts of supporters.

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CDE project 11: part 3 - a data-driven strategy for direct communications

by The Commission on the Donor Experience

By getting the data basics right, it will mean a charity can communicate with its supporters in a way they feel respected and it engenders a positive supporter experience.

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