Cre­at­ing a sup­port­ive work­place for fundraisers

For years, I’ve tak­en copies of a donor bill of rights with me when I meet donors face to face. Along with a copy of my pro­fes­sion­al eth­i­cal code, I’ve found it use­ful in explain­ing what donors can, and should, expect when work­ing with fundraisers.

Written by
Norma Cameron
May 22, 2012

Well, something happened a couple of weeks ago to make me think about the need for a companion piece, a fundraiser bill of rights. Let me explain…

I was asked to speak at a fundraising workshop – to share some ‘tips and techniques’ about being successful. When preparing for this, I started writing a description of the ideal working environment – one that supported fundraisers and instilled in them a high level of comfort and confidence in approaching donors, regardless of whether that meant writing proposals, direct marketing, or meeting them face to face). I had a donor bill of rights sitting on my desk as I was jotting down ideas and voila, a fundraiser bill of rights was born.

While it was crafted in the spirit of fun, after presenting it, I realised that perhaps it’s not such a bad idea after all. And now, it’s over to you. What do you think? 

A fundraiser bill of rights

To fulfil their charity’s mission and achieve a ‘win-win-win’ for their donors, their charity and themselves – fundraisers are best served by adopting a donor-centred approach. And a donor bill of rights is a wonderful guide to help them do so (see here in PDF format). 

However, in order for donors to have full confidence in the charities and causes they are asked to support, fundraisers also need the tools and support necessary to build their comfort and confidence when representing the organisation to help achieve its mission. To this end, and some would say in a rather idealistic world, perhaps fundraisers need their own bill of rights? Perhaps this would include:


To receive a reasonable amount of time to research and prepare for engagement with donors regarding requests for funding.


To have access to the people and information required for such preparation. For example the opportunity to visit and/or interview programme people and beneficiaries to gain first-hand knowledge of the intended impact of the request for funds.


To have support from leadership in the form of approved policies – including gift acceptance, investment and, if applicable, endowment policies that reflect the current regulatory environment.


To have the appropriate level of leadership approval on requests required to ensure information is delivered (and in time to meet their deadline for preparation).


To be involved and recognised as a key player in meetings that would assist in deepening the fundraiser’s understanding of the project, programme, or service requiring funding.


To have their organisation keep its updated information relating to mission, vision, strategic plans, budgets, staff and volunteers, impact statistics, audited financial statements, CRA reports, etc in a centralised, accessible format and location.


To have a clear understanding of how the organisation’s leaders (staff and volunteers) are supportive of the fundraising goals.


To be assured that gifts will be used in accordance with the purposes outlined in documentation and/or agreed to by the donor.


The fundraiser should receive reasonable opportunities for professional development and mentoring to improve skills and knowledge.


To receive appropriate respect, acknowledgement and recognition for all aspects of their work, not only funds raised. The fundraisr should be part of the celebration when funding requests are sucessful and part of the review team when requests are declined.

Acknowledging that all rights come with responsibilities, fundraisers should do what they can to help their organisation create a culture that embraces this approach.

About the author: Norma Cameron

Norma Cameron, CFRE, is the owner and principal of The Narrative Company. She helps non profit organisations apply the power of story across all communications and fundraising activities.

Initially trained as a journalist, Norma has over 25 years’ experience in communications, marketing, fundraising, organisational development and consulting. In addition to working in the social services and community foundation sector, she has held senior positions at various universities across Canada. She has a successful track record in securing multi-million dollars gifts from individuals through major and planned gifts, writing successful direct mail, website and case for support materials, and negotiating multi-million dollar corporate partnerships.

As an engaging keynote speaker, facilitator and seminar leader, she works with public, private and non-profit sector clients. As a seasoned storyteller (and former President of the national arts organisation, Storytellers of Canada - Conteurs du Canada), she has performed at conferences, concerts and festivals across Canada and in the UK and USA.

You can reach Norma, at The Narrative Company, here.

Recent Articles

Will you join these kind fundraisers at the heart of SOFII?

Who are the SOFII One Hundred? They are fantastic fundraisers from around the world – and you can find them at the heart of SOFII. Read on to discover more about this group of caring people and learn why they have chosen to help fundraisers today, tomorrow and forever.

Read more

New year, new changes in digital fundraising – five tips to help you prepare

Changes in online marketing and data privacy have made it harder than ever to find new donors. And as we embark on a new year in fundraising, more shifts are on the horizon. So what can fundraisers like you do to make sure you’re prepared to communicate with and nurture your donors in an ever-evolving digital landscape?

Read more

Legacy brochures from 90 years ago – what’s the same and what’s different to today?

This is a rare ‘legacy edition’ from our ever-growing fundraising history project. Marina Jones has uncovered some gems in The Salvation Army archive, two legacy brochures from the 1930s. In this article she looks at what’s stayed the same (Marina found ten things!), as well as what’s changed, when it comes to talking to donors about making a gift in their will.

Read more

When fundraising collapsed – are we ready for a new era of responsible fundraising?

As we enter another year in fundraising, Giles Pegram is pausing to look back. In this article, he reflects on some important moments in his time as a fundraiser – from 1983 to the present. Giles also refers to the lessons found in the Commission on the Donor Experience and offers fundraisers ten tips that he believes will help you usher in a new era of responsible fundraising.

Read more

SOFII’s best of the best showcase - introduction and contents

This showcase collates all the greatest fundraising campaigns currently on SOFII. Be prepared to be inspired and amazed by the very best fundraising ever. And you can suggest other appeals or projects that resonated with you as well.

Read more

Also in Categories