CDE project 1 section 10: appendices

by The Commission on the Donor Experience

Three appendices to flesh out CDE Project 1: the use and misuse of language

CDE project 22: conclusions

by The Commission on the Donor Experience

To grow and thrive, charities must decide to communicate their individual and collective vision confidently to the world.

CDE project 9: putting the principles and actions into practice - part 7

by The Commission on the Donor Experience

Handling things well when they go wrong.

CDE project 11e telephone: conclusion and about the authors

by The Commission on the Donor Experience

The telephone, or voice to voice communication in general, should be one of the most effective engagement channels available to charities.

CDE project 17 section 3.2: inside-out leadership

by The Commission on the Donor Experience

It is not about changing others – it is about changing yourself first.

CDE project 14 appendix 4: insight profiling

by The Commission on the Donor Experience

Insight Discovery is a model that measures behavioural preferences. It uses a system of four colours to describe different styles of behaviour.

CDE project 10 section 6: the probate and legacy administrative experience and approach

by The Commission on the Donor Experience

The donor experience is complex, and there are a variety of experiences that donors may with a charity during their journey. 

CDE project 5 section 6: appendices

by The Commission on the Donor Experience

Appendix 1: Research sources.

CDE project 22: links across the Commission projects and appendix 1, 2 and 3

by The Commission on the Donor Experience

Links across the Commission projects. Appendix 1: case study. Appendix 2: research resources. Appendix 3: methodology.

CDE project 9: putting the principles and actions into practice - part 8

by The Commission on the Donor Experience

Looking and behaving like one organisation.

CDE project 11e telephone: case study - Save the Children

by The Commission on the Donor Experience

Agency Selection - Supporter Centricity - Preference Captures - Training and Engagement - Monitoring - Supporter Feedback - Learnings - Challenges. 

CDE project 18 section 3.2: action 3 - ask the question ‘WHY do we exist?’

by The Commission on the Donor Experience

‘With consistency people will see and hear without a shadow of a doubt what you believe.’

Simon Sinek