CDE: the donor experience project
CDE project 9: appendices 1 and 2 - case studies and sources
by The Commission on the Donor Experience
Links to case studies and sources.
Read moreCDE project 18 section 3.4: action 5 - get your supporters to share your story for you
by The Commission on the Donor Experience
‘Your best marketers and your best fundraisers today are not you. Your best marketers and fundraisers are the people - the ecosystem - you create around - the audience you build’
Grant Leboff.
Read moreCDE project 10 appendix 1: UNICEF UK
by The Commission on the Donor Experience
UNICEF UK had reviewed its legacy strategy and concluded that it needed to engage a wider audience and to reach more people while simultaneously finding innovative ways to engage existing supporters.
Read moreCDE project 9: appendix 3 - methodology
by The Commission on the Donor Experience
As explained in the ‘Approach’ section, the project draws conclusions from the sources listed here.
Read moreCDE project 18 section 3.5: action 6 - provide an experience that donors will talk about
by The Commission on the Donor Experience
An ideal opportunity to inspire supporters to spread your story is simply when people give or choose to fundraise for you. It is when they have taken the emotional decision to support you.
Read moreCDE project 17 section 4.2: the game is different now
by The Commission on the Donor Experience
The challenge is that the world in the 21st century is fundamentally different to the 20th century. Changes in technology have had a huge impact on the environment in which charities now operate.
Read moreCDE project 18 section 3.6: action 7 - be ready to react
by The Commission on the Donor Experience
As your story begins to spread by your supporters, you should get an increase in inbound enquiries or offers of support that are not a result of a direct response communication, i.e. they are a result of people hearing your story from others they know and trust.
Read moreCDE project 17 section 4.3: we now need a different kind of leadership
by The Commission on the Donor Experience
Develop a shared consciousness. Model it. Be consistent.
Read moreCDE project 18 section 4: characteristics of applying these principles
by The Commission on the Donor Experience
Check here to see the characteristics you would expect to see of a charity applying this approach.
Read moreCDE project 18 section 3.7: action 8 - set up new measures
by The Commission on the Donor Experience
Adopting a mindset of how to inspire people to spread your story rather than target them for money will need new measures away from direct ROI.
Read moreCDE project 17 section 4.4: devolve responsibility - growth mind-set
by The Commission on the Donor Experience
Empower everyone to think for themselves and take action.
Read moreCDE project 17 section 4.5: culture
by The Commission on the Donor Experience
Ideas and activities that will help you create an adaptable, empowered environment
Read more