CDE: the donor experience project
CDE project 3 appendix 4: survey findings
by The Commission on the Donor Experience
Fundraisers were surveyed about the extent to which the fundraiser measured how their donors feel, how they used the findings (if they did) and what barriers they have come across.
Read moreCDE project 16 summary: creating a distinctive service culture
by The Commission on the Donor Experience
This project will define the components of optimum levels and standards of donor service to ensure consistent quality experiences with the aim of defining a distinctive service standard to which all charities can aspire.
Read moreCDE project 1 section 1: rethink language to reflect, respect and engage with the views and feelings of supporters
by The Commission on the Donor Experience
So often people in business inadvertently use language inappropriately, whether as insider speak, jargon, acronyms or just with insufficient thought, consideration or respect. This project will share good practices plus examples of common misuses to help fundraisers use language appropriately so they can swiftly yet significantly improve the donor experience.
Read moreCDE project 3 appendix 5: Glossary and appendix 6: sources of further information
by The Commission on the Donor Experience
Glossary and Sources of further information
Read moreCDE project 13 section 1 summary: giving choices and managing preference
by The Commission on the Donor Experience
This project will look at the systems that have been implemented, how they work and the results they’ve achieved, with the aim of defining an ideal approach that offers donors practical choices and real control over the shape of their relationship with individual causes.
Read moreCDE project 7 summary: companies
by The Commission on the Donor Experience
This project will consider all aspects of the evolving field of corporate partnerships from the perspective of the donor - including directors, senior managers, selection panels and staff to identify ways of enhancing the experience to the benefit of all involved.
Read moreCDE project 17 summary: leadership
by The Commission on the Donor Experience
Building on previous learning this project will define what makes great fundraising leaders and what leadership they need from their senior management colleagues and their board if they are to deliver the competent, motivating leadership that will sustain and direct the new style of fundraising that is evolving in Britain.
Read moreCDE Thank You
by The Commission on the Donor Experience
CDE Thank you and Acknowledgements
Read moreCDE project 14 summary: getting the right people as fundraisers
by The Commission on the Donor Experience
This project will consider the attributes that donors expect to see in the fundraisers they deal with and how recruiting specifically with those attributes in mind will significantly improve the donor experience.
Read moreCDE project 8 summary: trusts and foundations
by The Commission on the Donor Experience
Trusts and foundations are significant donors to charity but while most operate in ways substantially different from individual donors they have distinct needs in terms of requiring an exemplary and rewarding donor experience for trusts and their staff. This project will seek to define the best ways to deliver that experience for any trust or foundation.
Read moreCDE Summary of Qualitative and Quantitative Research
by The Commission on the Donor Experience
Summary of the qualitative and quantitative research findings commissioned exclusively for CDE.
Read moreCDE project 11 summary: communication with individual donors
by The Commission on the Donor Experience
Project 11 is made up of six different sub projects investigating how the donor experience can be enhanced via different channels commonly used in communicating with individual donors.
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